Contact us

Have a question? We have handy information in our FAQ below. If you would like to contact us, please email us at

What is the shelf life of Ethel’s products?

Our dessert bars and cookies can be stored and enjoyed for up three weeks at room temperature! If you want to keep them for longer, you can refrigerate our treats for up to 2 months or freeze for up to 6 months and thaw at room temp for 2-3 hours to enjoy the perfectly fresh flavor!

Does Ethel’s accept returns or exchanges?

For food safety, we do not accept returns or exchanges. If you are unsatisfied with your order, don’t hesitate to get in touch with Customer Service at

Can I modify or cancel my order after it has been placed?

Once you review and submit your order, it will be in “Placed” status and can be canceled or modified until it is processed. Once your order is in “Processed,” payment has been initiated, and your order is in fulfillment. If your order has been processed and you would like to cancel or make changes please contact Customer Service at as soon as possible. 

Does Ethel’s have a gift packaging option?

Select the gift packaging option at checkout. You will be prompted to add a gift note. If ordering multiple gifts, please place them as separate orders and select the gift packaging for each.

 Does Ethel’s offer international shipping? 

Currently, Ethel’s ships to the contiguous 48 U.S. states, Alaska, and Hawaii and to the following international locations: Canada.

 Does Ethel’s offer corporate gifts?

For corporate gift options please email or call our Sales and Marketing Department at (586) 552-5110 ext. 701. 

Ethel's Bakery and Gluten-free

Learn more out Gluten-free here

Learn more about Celiac Disease here

Learn more about Ethel here

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at